Subscription Terms

Quick Overview of Terms and Conditions

Services and Compensation: The Lessee agrees to pay reFort for the services rendered according to our published schedule of prices as per our pricing schedule. Customers are responsible for ensuring that the recurring payments are made in a timely manner, or the full retail value of the appliance will be charged to the card on file.

Returning the unit: The unit must be cleaned prior to the scheduled pick-up date. The unit must also be free of user-caused damages, including anything above and beyond normal wear and tear. This includes other situations like stickers and magnets, which must be removed before return to reFort.

Payment Authorization: The Lessee authorizes reFort to charge the credit card or bank account at the time of order, and for all recurring payments. reFort will also charge for replacements and repair services as needed, according to our pricing and plans.

Replacements and Repair: The unit, if found to be defective, can be replaced and/or repaired within the first thirty (30) days at no cost to the Lessee. After thirty (30) days, reFort reserves the right to charge a fee of $20 or more per service, repair, or replacement, according to our pricing schedule.

Card on File: reFort will hold your credit card and contact information on file, and reserve the right to charge the card on file. The card on file will be charged up to the full retail price if damages, destruction, or violation of the Terms and Conditions are found.

The full Terms and Conditions are below:

Subscription Services

Subscription services shall include the drop-off to designated location, maintenance or related services, and pick-up from designated locations. reFort will drop-off the unit to the Lessee during dates and times established by reFort after confirmation from the Lessee. The Lessee agrees to be present to receive the unit(s) at the specified delivery date, time, and location.

reFort will also notify the Lessee of the proper time and pick-up date on which to return the unit. The Lessee must return the unit at the specified time and date or contact reFort at least 10 days in advance to make other arrangements. If the Lessee fails to return the unit on or at the correct return date, the Lessee may be liable for additional charges. If the Lessee does not return the unit at all, the Lessee will be charged for the unit. Return dates and further information will also be posted on our website at no later than two (2) weeks prior to pick up dates. The Lessee is responsible in coordinating with reFort for coordinating a return date, time and location in all other situations.


reFort hereby leases to the Lessee a unit at specified date, time and location. In the event that the Lessee is not present during the Lessee’s scheduled delivery date, time and location, reFort representatives will bring the unit back to the warehouse and the Lessee will have to reschedule a delivery. If this happens, the Lessee will be responsible for paying a redelivery fee and/or a missed pickup fee of up to $40 for local deliveries.

reFort Service Guarantee

reFort guarantees an on-schedule pickup of shipping and storage items and delivery of items. reFort will provide the Lessee with a window of four (4) hours during which pickup or delivery will occur.

Payment for Services

The Lessee agrees to pay the total cost of the services provided by reFort based on the number and type of items tendered to reFort at the time of pickup, the exact services to be provided, and the prices contained in this Agreement. The Lessee further agrees to pay any applicable fees as specified in the Pricing section.

These fees are non-refundable in the event the Lessee cancels the contract before the completion of this Agreement.

All charges for services are due and payable when the order is placed. All accounts must be paid by credit or debit card. The Lessee hereby authorizes reFort to charge the Lessee-provided credit card or bank account for the balance owed for the services rendered and any additional fees.

Checks or cash are not accepted on the day of pickup and should not be given to reFort representatives under any circumstance.

The Lessee acknowledges that the Lessee remains indebted to reFort for any balance owed on the Lessee’s account as a result of invalid credit or debit card information, reFort’s inability to receive credit or debit charge authorizations, or for any other reason that prevents reFort from being paid for the services and any additional. If the Lessee has failed to pay the charges for the services or any additional fees prior to the date of scheduled delivery, reFort reserves the right to hold the Lessee’s Unit until payment has been received in full. The Lessee acknowledges that the Lessee’s failure to pay the Lessee’s account in full prior to the delivery date could result in a change in the delivery date and the assessment of additional fees.

Pricing and Fees

Pricing for the services shall be in accordance with our pricing schedule, and are subject to change over time. reFort shall inform the customer of any and all pricing changes at least sixty (60) days in advance to said change. In addition, reFort will charge the Lessee additional fees as described in this section, depending on the circumstances. The purpose of the additional fees is to compensate reFort for expenses it incurs beyond those associated with the provision of services according to standard procedures. Additional fees may be charged for the following, as explained in the sections of this Agreement.

Pricing Highlights:

  • Subscription Options
    • $XX per full school year (August to May)
    • $XX per Fall or Spring semester, (August to December, and January to May)
    • $XX per Summer semester, (May to August)
  • Missed Pick Up or Delivery Fee - up to $XX
  • Replacement Unit Cost - up to $XXX
  • Repair or Maintenance Fee - $XX
  • Breakage or Damage, beyond normal wear and tear - $XX


There will be no refunds given for early cancellation of the subscription at any time. The only exceptions are if there are extreme and extenuating circumstances, and reFort reserves the right to deny requests for refunds.

reFort also reserves the right to refund and cancel orders at any time for any reason on behalf of the business. This is for cases where reFort is not able to fulfill an order, delivery, or if there are other extenuating circumstances on reFort’s behalf.

All cancellations require immediate notification, using our subscription portal. It is the Lessee’s responsibility to make arrangements to secure the unit and to provide reFort with information necessary for the return of the unit, e.g. name of contact person, telephone number, etc. For month-to-month plans, refunds will not be given for the most recently charged month - e.g. if the plan is cancelled on May 10th, you will not be refunded for the full month. For other plans (yearly, academic year plans, and so on), refunds will not be given for the most recent month. There is a three (3) day grace period for each month, after which, these terms will apply. This means a customer may choose to cancel their subscription as late as the third day of the month, and not be charged.

Unit Subscription Expectations

The following policies are expected from Lessees, and any breach of this will result in charges to the card on file.

Expectations include:

Lessee shall not alter or damage or remove parts of the unit in any way.

Lessee will return the unit cleaned (and if it is a refrigerator or freezer, defrosted). Do not defrost unit with sharp objects. Doing so will destroy the unit.

Lessee shall not put adhesive stickers or decals on the unit, or be charged for damages.

Lessee shall not remove the unit from location(s) specified in this Agreement without notifying reFort in the subscription portal.

Lessee shall not sublet the unit.

If the Lessee fails to return the unit in a timely manner, the Lessee will be charged the full retail price for the unit with the credit card on file.


reFort will repair or replace the unit if it does not provide normal service during the term of the Agreement. There will be no charge to the Lessee within the first thirty (30) days unless there is a malfunction or damage due to the negligence or other related acts of the Lessee. After thirty (30) days, reFort reserves the right to charge a repair, maintenance, or replacement fee up to ($XXX).

Applicable Law

It is understood and agreed that the unit at all times remains reFort's property and the sale of leased property or a failure to return leased property to its owner may constitute a crime and subject the Lessee to prosecution, as well as charges to the card on file equivalent to the full retail price of the unit.

The lessee also agrees to pay attorney’s fees, collection charges, and any other expenses incurred by reFort in collecting any charges under this agreement or in re-taking the said subscription property or otherwise enforcing the terms of this agreement.

This agreement shall indemnify reFort against any or all losses or damages arising from the use of the unit during the term of this lease.

Liability for injury, disability, and death caused by the operation of the chosen unit during the subscription term shall be assumed by the Lessee, and the Lessee shall indemnify reFort against all such liability, compensation, or grievances.

This Agreement shall be governed, interpreted, and construed according to the laws of the District of Columbia. The lessee agrees that any court action pertaining to this agreement shall be conducted in the courts of the District of Columbia or in the federal courts located therein.

Theft and Damages

The Lessee is protected if the unit is stolen or damaged accidentally. The theft of the unit must be reported to the police or public safety officials, with a full report available to reFort. After a thorough investigation by the proper authorities and reFort, including a report made available, reFort may agree to not charge the lessee for the stolen unit. As for accidental damage, reFort must review and check the damages to the unit(s) before a decision is made to charge the lessee or not. This only applies to accidental damage or theft and does not cover malicious vandalism or purposeful attempts to damage the unit. In the event that the unit is damaged purposely, reFort holds the right to charge the customer and the card on file for the full retail value of the item.  

Entire Agreement

The Customer acknowledges that there are no representations, warranties, or agreements by or between the parties that are not fully set forth herein and no representative of reFort or reFort's agents is authorized to make any representations, warranties, or agreements other than as expressly set forth herein. This Agreement may be amended only in writing, signed and agreed upon by both parties.


Any term or provision of this agreement that happens to be invalid or unenforceable in any situation in any jurisdiction shall not affect the validity or enforceability of the remaining terms and provisions hereof or the validity or enforceability of the offending term or provision in any other situation or in any other jurisdiction.